Finally following up on some of your excellent comments in response to my post “The powerless are rude.” Sorry I didn’t get to it sooner — I was powerless to do so. Get it?
First off, thank you all for reading my post in the spirit in which it was intended. I certainly never meant to say that those in or with power cannot be rude. I was saying their rudeness comes from a different place, and is likely to express itself in less crude ways. While the store clerk rings up their purchase, the powerful talk on their cell phones — in muted voices, turned away from the less-than-human clerk who cannot be allowed to eavesdrop. The powerless talk louder and look at the clerk, wanting them to be the audience to the Reality Show of My Life.
Nor did I mean to sound as though I were bashing on the underclass — if anything, that post was meant to be a plea for sympathy and tolerance for those whose rudeness comes from a sense of being unheard, unacknowledged, disrespected, either momentarily or over the course of a lifetime. To say: You know what? Try listening to the uncouth people. The coarse people. The ones who don’t dress up their failures in the smooth coat of civility.
Using foul language helps people endure pain. It’s science, yo.
Also, of course, it’s not as though the world were broken down into “the powerful” and “the powerless.” Most of us are advantaged in some ways and disadvantaged in others. And in certain situations, both parties can feel powerless, as Julian Lander pointed out:
But I also want to respond to Clare’s comment about entitlement and condescension encountered by a clerk. In that situation, such as in a store, I think that the clerk is the powerful one: it the clerk who makes it possible or impossible for the customer to complete the transaction, purchase the desired item, and leave with it. For someone who is used to being able to do things like that him- or herself, that can be enormously frustrating, particularly because the customer may perceive him- or herself as being able to complete the transaction just as well as the clerk.
I see this a lot at the drugstore pharmacy. Almost every time I go to get a scrip filled, there is someone arguing with a pharmacist/clerk about whether or not a scrip was called in, how much they have to pay, and so on. Clearly the customer feels powerless and frustrated: you are withholding my medicine! But so does the pharmacist, who is trapped by insurance regulations and dependent on information from doctors.
geekgirl99 made point that I liked:
I think this is a really interesting post. I don’t think this is all there is to it, though. I do think that those who aren’t given enough space start to push back. But at the same time, I think that demanding what you deserve has to be taught, and it is more likely to be taught to the rich than to the poor. I think, for example, that a rich person is more likely to grill a doctor about a diagnosis and be really pushy about it than a poor person.
Yes. People who are socialized to be invisible do, on many occasions, obey that socialization. This is why I can’t think of “entitled” as necessarily being a bad word. You should feel entitled to ask your doctor all the questions you have. You should feel entitled to your bodily privacy and autonomy. You should feel entitled to being treated with dignity. The history of social movements is, in essence, people saying, “We are entitled.” Entitled to an eight-hour workday, to the vote, to sit at a lunch counter, to get married to the person they love. Which is probably why so many social-justice movements wind up being led by the middle class.
Finally, I wanted to address Rubiatonta‘s comment:
Here’s a challenge (and believe me, I know I’m asking a lot here) for all of us to whom civility matters. When someone is being rude, envision them surrounded by love — your love. Don’t glare, or mutter, or react in any way. They’ll notice that they’re not getting the reaction they expected. It will make them stop and wonder. And if enough of us could do this, it would make a real difference.
That’s the compassion meditation, isn’t it, Rubiatonta? The language doesn’t resonate with me, but the general concept does. When people are rude to us, we feel stripped of our power. And our first instinct might be to grab that power back by being rude in return. But of course, the truly powerful move is to not react — or to react with compassion, humor, or a common-sense solution. Good manners does not mean being a doormat. It does mean being grounded enough that you can choose to act, rather than react. It means, to me — feeling powerful.