A few days ago, Mr. Improbable posted the following dialogue to his Facebook page (I’m reformatting it for easier reading):
Phone call received here 1 minutes ago:
Me: Hello, Improbable Research.
Caller: Hi Marc, this is ___ from ___. How ya doing today?
Me: Fine
Caller: Blah blah blah
Me: Do you have any idea who we are or what we do?
Caller: No.
Me: Well, it’s been… nice talking with you. Please put us on your “Don’t Call” list, if you have enough information to do even that.
Me: [hangs up the phone]
A few minutes later, he added this comment:
And now I’ve gotten an email from the man who telephoned. The email says:
Hello Marc,
Thank you so much for time on the phone! I found it very useful to know more about your company, and in the future will do research on the people and companies that I call so I don’t have to get responses like yours.
Rest assured you will not receive another email or phone call from us.
Warm regards,
_____________
I have to say, I think that was rather well-handled all around.

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2 Comments to 'Annals of salesmanship'
August 20, 2009
Wow! That’s unprecedented, in my experience.
And Mr. Improbable was very polite.
August 21, 2009
Fascinating. I can’t tell if caller/emailer was trying to spank Mr. Improbable or not…but I have never heard anything like that before.
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